

Data Entry
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Entering customer and account data from source documents within time limits.
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Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
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Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

Transcription
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Transcribing audio and video files into text
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Checking text format
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Proofreading and editing

Virtual Assistance
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Performing administrative work & personal tasks
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Managing business' finances
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Managing social media
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Conducting research
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Providing customer services
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Managing email

Social Media Management
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Developing, implementing, and managing social media strategies
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Defining most important social media KPIs
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Managing and overseeing social media contents
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Measuring the success of every social media content
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Staying up to date with latest social media best practices

SEO
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Developing and execute successful SEO strategies
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Conducting keyword research to guide content teams
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Reviewing technical SEO & recommends fixes
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Optimizing website contents, landing pages & paid searches
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Collecting data & reporting on traffic, rankings & other SEO
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Email & Calendar Management
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Cleaning and sorting inbox
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Deleting old emails
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Managing contact list
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Responding to emails and creating drafts for approval
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Email marketing tasks
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Setting auto-responders
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Scheduling appointments
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Calendar management

Lead Generation
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Reaching out to prospects via telephone and email to qualify leads using a specified scoring system
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Generating marketing qualified leads that are processed as new opportunities a& sending to the sales team in the CRM system
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Conveying summarized key findings from phone conversations to the rest of the Marketing team

Online Research
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Researching solid data, which can be used to analyze to know about company's competition
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Gathering phone numbers in order to make contact with prospect clients
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Compiling E-mail addresses for email marketing campaigns

Customer Assistance
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Generating sales leads
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Identifying customers’ needs to achieve satisfaction
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Building sustainable relationships and trust with customer
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Providing accurate, valid and complete information
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Handling customer complaints, provide appropriate solutions
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Keeping records of customer interactions, process customer accounts and file documents
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Taking the extra mile to engage customers